A testimonial[1] is a marketing tool that businesses use to build credibility and trust with their customers. It is essentially an endorsement from a customer[3], sharing their positive experience with a product or service. Testimonials can significantly influence consumer[5] behavior, as they often rely on others’ opinions and experiences when making purchasing decisions. They can be found on various online platforms such as Yelp[6], TripAdvisor, and Instagram[4], where customers share their reviews. However, the authenticity of these testimonials is critical, and businesses must ensure they are not misleading or fraudulent. The Federal Trade Commission has rules in place to prevent the misuse of testimonials. Additionally, some private sector companies offer verification services to ensure testimonial authenticity. Celebrities are also often used in testimonial-style endorsements, especially on social media[2] platforms, to influence their followers’ purchasing behavior.
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In promotion and advertising, a testimonial or show consists of a person's written or spoken statement extolling the virtue of a product. The term "testimonial" most commonly applies to the sales-pitches attributed to ordinary citizens, whereas the word "endorsement" usually applies to pitches by celebrities. Testimonials can be part of communal marketing.