Review bomb | Solutional Webdesign Antwerpen

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Review bombing is a term that refers to the act of flooding a product or service with large volumes of negative or positive reviews, typically on online platforms. The motivation behind these actions can range from coercion and protest to trolling. Common targets are online review aggregators such as Steam and Rotten Tomatoes, but it can also impact business review platforms like TripAdvisor and Yelp^[3]. Review bombing can have a significant impact on a product’s reputation^[1] and customer^[2] goodwill, and can influence sales^[4] and user perceptions. There are different types of review bombs – positive, negative, coordinated, organic, and reverse – each with its own unique impact and response from communities and developers. Notable incidents, such as with Assassin’s Creed Unity and Fallout 76, have led to changes in platform policies and legal implications.

Terms definitions

1. ↑ reputation. Reputation refers to the general belief or opinion that people hold about the character, quality, or standing of a person or organization. In the context of businesses, reputation can be seen as a reflection of a company's identity, often signaled through strategic actions. It influences perceptions and behaviors among competitors, stakeholders, and the general public. Reputation can be gauged through various metrics including rankings in business magazines and online platforms. Effective management of reputation, often done through public relations and social media monitoring, plays a crucial role in maintaining a positive image. A good reputation can yield numerous benefits such as increased customer loyalty, trust, and financial gain. In the digital age, managing online reputation has also become essential, as perceptions formed online can significantly impact a company's overall reputation.

2. ↑ customer.

1 The primary entity in this text is the 'customer.' A customer is an individual or entity that purchases goods or services from a business. They are crucial participants in the commercial landscape, forming relationships with businesses through transactions. Customers can also be classified as 'clients,' especially when they receive tailored advice or solutions from a business. The term 'client' originates from Latin, implying a sense of leaning or bending towards a business. Customers vary in types - from end customers who directly buy products or services, to industrial customers who incorporate these goods or services into their own offerings. These customers can have different relationships with the business, such as being employers in construction projects. Businesses often segment their customers into different categories, like entrepreneurs or end users, to better understand and serve them. The understanding and management of customer relationships is a critical area of study and practice in business.

2 The primary entity in this text is the 'customer.' A customer is an individual or entity that purchases goods or services from a business. They are crucial participants in the commercial landscape, forming relationships with businesses through transactions. Customers can also be classified as 'clients,' especially when they receive tailored advice or solutions from a business. The term 'client' originates from Latin, implying a sense of leaning or bending towards a business. Customers vary in types - from end customers who directly buy products or services, to industrial customers who incorporate these goods or services into their own offerings. These customers can have different relationships with the business, such as being employers in construction projects. Businesses often segment their customers into different categories, like entrepreneurs or end users, to better understand and serve them. The understanding and management of customer relationships is a critical area of study and practice in business.

Review bomb (Wikipedia)

A review bomb is an Internet phenomenon in which a large number of people or a few people with multiple accounts post negative user reviews online in an attempt to harm the sales or popularity of a product, a service, or a business. While a large number of negative reviews may simply be the result of a large number of customers independently criticizing something for poor quality, a review bomb may also be driven by a desire to draw attention to perceived political or cultural issues, perhaps especially if the vendor seems unresponsive or inaccessible to direct feedback. Review bombing also typically takes place over a short period of time and meant to disrupt established ratings that a product already has at review sites, sometimes backed by campaigns organized through online message boards. It may be used as a mass-movement-driven coercion tactic, as a form of protest, or may simply be a form of trolling. Review bombing is a similar practice to vote brigading.

The practice is most commonly aimed at online media review aggregators, such as Steam, Metacritic, Rotten Tomatoes, or app stores. It may be motivated by unpopular changes to an established franchise, political or cultural controversies related to the product or service, or to the actions of its developers, vendors, or owners. Some owners of aggregate systems have devised means to detect or prevent review bombing.

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