Marketing buzz refers to the widespread conversation and excitement around a particular product, event, or marketing campaign. This strategy involves creating anticipation, leveraging influencers, and turning individuals into customers. The effectiveness of marketing buzz is often measured through social media[1] metrics such as views, shares, and clicks. Positive marketing buzz can significantly boost product sales[5], web traffic[2], and even affect stock market performance. Conversely, negative buzz can harm a product’s success. In the digital age, online reviews and direct customer[3] interaction on social media platforms like Twitter[4] have become key in generating marketing buzz. Companies like Amazon and Netflix have successfully harnessed this strategy by using customer behavior patterns to offer personalized experiences.
Marketing buzz or simply buzz—a term used in viral marketing—is the interaction of consumers and users with a product or service which amplifies or alters the original marketing message. This emotion, energy, excitement, or anticipation about a product or service can be positive or negative. Buzz can be generated by intentional marketing activities by the brand owner or it can be the result of an independent event that enters public awareness through social or traditional media such as newspapers. Marketing buzz originally referred to oral communication but in the age of Web 2.0, social media such as Facebook, Twitter, Instagram and YouTube are now the dominant communication channels for marketing buzz.