Marketing communications[1] is a multi-faceted field that encompasses various strategies and channels to promote a company’s products or services. It includes advertising[5], sales[9], branding, and online promotions, all aimed at building brand awareness[3] and preference among consumers. The process begins with identifying the target market and developing a comprehensive business plan, followed by regular marketing research[2]. The marketing mix[4], a crucial tool, is used to manage these strategies effectively. Different types of communication and channels, such as print and broadcast media, are tailored according to market needs. This field also delves into the psychology of communication and uses persuasion[6] techniques to influence consumer[8] behavior. With the advent of new media[7] platforms, marketing communications has evolved, allowing for innovative and personalized marketing content. In a nutshell, marketing communications is a dynamic field that requires agility, innovation, and responsiveness for success.
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Marketing communications (MC, marcom(s), marcomm(s) or just simply communications) refers to the use of different marketing channels and tools in combination. Marketing communication channels focus on how businesses communicate a message to its desired market, or the market in general. It is also in charge of the internal communications of the organization. Marketing communication tools include advertising, personal selling, direct marketing, sponsorship, communication, public relations, social media, customer journey and promotion.
MC are made up of the marketing mix which is made up of the 4 Ps: Price, Promotion, Place and Product, for a business selling goods, and made up of 7 Ps: Price, Promotion, Place, Product, People, Physical evidence and Process, for a service-based business.