Le démarchage téléphonique

Partager
" Retour à l'index des glossaires

Cold calling is a ventes[4] strategy where potential customers are contacted via phone or other means, often without prior knowledge or request from the recipient. It’s evolved over time from a scripted sales pitch to a more targeted communication method, leveraging deep insights about potential customers. This evolution has been significantly impacted by technologie[2] and the popularity of the Internet[3]. However, cold calling faces criticism due to its low return on investment[1] and high rejection rates, and it’s unfortunately been exploited for fraudulent activities. It is governed by various regulations that dictate when, how, and whom a company can cold call, with specific rules varying by country. Understanding the preferred communication methods of the targeted audience is crucial to cold calling’s effectiveness. Despite its challenges, when executed with a personalized approach and data-driven strategy, cold calling can yield respectable results.

Définitions des termes
1. return on investment. Return on Investment, commonly known as ROI, is a critical financial measure used to determine the efficiency and profitability of an investment. It's calculated by dividing the net profit from the investment by the initial cost, then expressing the result as a percentage. This handy metric offers valuable insights into the performance of an investment over time. In the world of business and marketing, the ROI metric plays a pivotal role in assessing the success of projects and marketing campaigns, and in deciding where to allocate resources. Additionally, understanding ROI helps businesses optimize their strategies, justify budget allocations, and improve overall profitability. However, calculating ROI isn't always straightforward, being influenced by factors like market conditions, audience response, and competition among others.
2. technologie. La technologie, dérivée des mots grecs signifiant artisanat et connaissance, est un terme général qui désigne les outils, les machines et les systèmes mis au point par l'homme pour résoudre des problèmes ou atteindre des objectifs. Née avec des outils primitifs comme les haches de pierre et la découverte du feu, la technologie a évolué de manière significative tout au long de l'histoire de l'humanité. Elle a joué un rôle déterminant à différentes époques, depuis l'invention de la roue et des systèmes d'irrigation avancés dans les civilisations anciennes jusqu'à la naissance des universités et de la presse à imprimer au cours des périodes médiévale et de la Renaissance. La révolution industrielle du XVIIIe siècle a marqué un tournant important dans la production de masse et l'innovation, donnant naissance aux technologies modernes telles que l'électricité, l'automobile et les plates-formes de communication numérique. Aujourd'hui, la technologie fait partie intégrante de divers aspects de la vie et de la société, stimulant la croissance économique et les changements sociétaux, tout en suscitant des préoccupations en matière de sécurité, de respect de la vie privée et d'incidences sur l'environnement. L'avenir de la technologie devrait apporter encore plus de progrès, avec l'essor de l'intelligence artificielle qui devrait avoir des implications significatives sur le marché du travail.

Le démarchage téléphonique is the solicitation of business from potential customers who have had no prior contact with the salesperson conducting the call. It is an attempt to convince potential customers to purchase either the salesperson's product or service. Generally, it is referred as an over-the-phone process, making it a source of telemarketing, but can also be done in-person by door-to-door salespeople. Though cold calling can be used as a legitimate business tool, scammers can use cold calling as well.

Members of the Dutch political party GroenLinks conducting a cold calling visit in Groningen
" Retour à l'index des glossaires
fr_FRFR
Retour en haut