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Web chat software refers to a collection of digital tools and applications that facilitate real-time, text-based communication between users over the internet^[2]. These tools can be standalone chat servers like IBM Sametime or web front ends such as CGI:IRC^[3], Mibbit, PJIRC, and qwebirc. They can also be deployed as live support software in a business context for customer-business representative chat, employing human agents, virtual agents, and chatbots. Examples of these applications include Comm100 Live Chat, eGain, LiveChat, LivePerson, and Podium. Additionally, web-based chat services and chat rooms offer platforms for one-to-one and one-to-many communications, allowing direct but anonymous interaction between users. These services are often integrated with websites or digital platforms like Chat-Avenue, eBuddy, Facebook^[1], FilmOn, and Gmail^[4].

Terms definitions

1. ↑ Facebook ( Facebook ) Facebook, now known as Meta Platforms, is a major Internet company that started as a social networking platform. Founded by Mark Zuckerberg in 2004, Facebook expanded rapidly from Harvard to other universities and later to the general public, becoming a global phenomenon. It is known for its user-friendly interface and various features such as Groups, the Developer Platform, and Facebook Dating. Despite facing criticism for issues like privacy breaches and the spread of fake news, Facebook has remained a dominant player in the online world. It has made significant strides in the field of technology, including the development of its unique data storage system, the use of PHP for its platform, and the launch of the Hack programming language. In recent years, the company has shifted its focus to the metaverse, a virtual reality space where users can interact with a computer-generated environment.

2. ↑ internet. The Internet is a global system of interconnected computer networks that use standardized communication protocols, primarily the TCP/IP, to link devices worldwide. Originating from the term 'internetted' used in 1849, the term 'Internet' was later used by the US War Department in 1945. Its development began with computer scientists creating time-sharing systems in the 1960s and further progressed with the establishment of ARPANET in 1969. The Internet is self-governed, without a central authority, and its principal name spaces are administered by the Internet Corporation for Assigned Names and Numbers (ICANN). It has significantly transformed traditional communication media and has grown exponentially over the years, with internet users increasing 20% to 50% annually. In 2019, over half of the world population used the Internet. The Internet protocol suite, which includes TCP/IP and four conceptual layers, guides internet packets to their destinations. Essential services like email and Internet telephony operate on the Internet. The World Wide Web, a global collection of interconnected documents, is a key component of the Internet.

Glossary

Web chat (Wikipedia)

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A web chat is a text-based system that allows users to communicate in real-time using easily accessible web interfaces. It is a type of Internet online chat distinguished by its simplicity and accessibility to users who do not wish to take the time to install and learn to use specialized chat software. This trait allows users instantaneous access and only a web browser is required to chat. Users will always get the latest version of a chat service because no software installation or update are required.

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