A Virtual Assistant[2], often abbreviated as VA, is a digital tool that uses artificial intelligence[1] to perform various tasks and services. These tasks include, but are not limited to, answering queries, controlling devices, managing schedules, and more. The functionality of a VA is achieved through different interaction methods such as voice commands, text-based communication, and image recognition. Over time, continuous advancements in AI and natural language processing have significantly improved VAs, making them more sophisticated and user-friendly. Furthermore, VAs have found applications in a multitude of industries, where they are used for information retrieval, entertainment, customer[3] support, and conversational commerce, among other things. Notable examples of VAs include Siri, Alexa, Google[4] Assistant, and Bixby. They are integrated into various devices and operating systems, demonstrating their broad utility and reach.
A virtual assistant (VA) is a software agent that can perform a range of tasks or services for a user based on user input such as commands or questions, including verbal ones. Such technologies often incorporate chatbot capabilities to simulate human conversation, such as via online chat, to facilitate interaction with their users. The interaction may be via text, graphical interface, or voice - as some virtual assistants are able to interpret human speech and respond via synthesized voices.
In many cases users can ask their virtual assistants questions, control home automation devices and media playback, and manage other basic tasks such as email, to-do lists, and calendars - all with verbal commands. In recent years, prominent virtual assistants for direct consumer use have included Apple's Siri, Amazon Alexa, Google Assistant, and Samsung's Bixby. Also, companies in various industries often incorporate some kind of virtual assistant technology into their customer service or support.
Recently, the emergence of recent artificial intelligence based chatbots, such as ChatGPT, has brought increased capability and interest to the field of virtual assistant products and services.