Marketing communications[1] is a multifaceted field that involves a variety of strategies and channels to achieve marketing objectives. This includes advertising[5], promotions, sales[7], branding, campaigns, and online promotions. The ultimate goal is to enhance brand awareness[3] and preference by sending a clear and consistent message to the target audience. Various strategies are used to tailor messages to specific customer[6] groups and channels. This can involve both external and internal communications, from market research[4] and online presentations to marketing materials and sales pitches. The development of a marketing strategy[2] involves identifying market targets, building a business plan, and conducting continuous research to adapt to changing market conditions. An integral part of this process is the use of different communication models and the understanding of customer psychology. Finally, media platforms, both traditional and digital, are utilized for effective advertising and outreach.
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Marketing communications (MC, marcom(s), marcomm(s) or just simply communications) refers to the use of different marketing channels and tools in combination. Marketing communication channels focus on how businesses communicate a message to its desired market, or the market in general. It is also in charge of the internal communications of the organization. Marketing communication tools include advertising, personal selling, direct marketing, sponsorship, communication, public relations, social media, customer journey and promotion.
MC are made up of the marketing mix which is made up of the 4 Ps: Price, Promotion, Place and Product, for a business selling goods, and made up of 7 Ps: Price, Promotion, Place, Product, People, Physical evidence and Process, for a service-based business.